Fallacy of User Requirement Analysis

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August 14, 2013 by huionn

  • People don’t analyze what they do and can’t tell how they do it
  • People base what they want on what’s wrong with what they have
  • People know what they don’t want when they see it in actual form
  • People don’t know what they want until they see it and then it takes time to sink in after using it – they may agree to every step of the process but refuse to accept the final product – because they still prefer what they currently have (either due to habit or subtle differences that they can’t explain)
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